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Privacy Policy

Hello Bailey Spa ("Hello Bailey," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, purchase services, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing information

  • Appointment history

  • Services booked

  • Customer preferences

  • Communications with our business

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Process payments

  • Communicate appointment confirmations and reminders

  • Respond to inquiries

  • Provide customer support

  • Improve our website and services

  • Send promotional emails or SMS messages (only when you have opted in)

  • Comply with legal obligations

3. Marketing Communications

If you choose to subscribe, we may send:

  • Promotions

  • Special offers

  • Seasonal discounts

  • New service announcements

  • Beauty and wellness tips

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

You may opt out of SMS marketing by replying STOP to any marketing text message.

Appointment confirmations and service-related communications may still be sent even if you opt out of promotional messages.

4. Booking Information

Appointments are managed using Wix Bookings.

When you make an appointment, your information may be stored securely within Wix's systems to facilitate scheduling, customer management, appointment reminders, and future bookings.

5. Payments

Payments may be processed through Wix Payments or other secure third-party payment providers.

Hello Bailey Spa does not store your complete credit card information.

Payment providers maintain their own privacy and security practices.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Measure website traffic

  • Analyze visitor behavior

  • Improve marketing effectiveness

We may use:

  • Wix Analytics

  • Google Analytics

  • Meta Pixel (Facebook Pixel)

These services help us understand how visitors interact with our website and improve our services.

You can disable cookies through your browser settings, although doing so may affect website functionality.

7. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers that help us operate our business, including:

  • Wix

  • Payment processors

  • Email marketing providers

  • SMS messaging providers

  • Analytics providers

  • Advertising platforms

These providers may only use your information to provide services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request a copy of your data

  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Request correction of inaccurate information

  • Limit certain uses of sensitive information where applicable

Hello Bailey Spa does not sell personal information.

11. Children's Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without parental consent.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting the updated version on this page.

The Effective Date above will indicate when the policy was last updated.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Hello Bailey Spa

Mission Viejo, California

Email: hello@hellobaileyspa.com

Phone: (949) 302-8993

Website: https://www.hellobaileyspa.com

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